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Turnitin - Staff

Browser problems

What is it?

If you experience issues like blank or partial loading web pages, then you can try this simple troubleshooting guide.

The first thing you should do is to find out which browser, and the version of it, that you are using

  • What is my Browser? This site will identify your browser, and let you know if JavaScript / Cookies (including 3rd party) are enabled. Many of the tools we use require all 3 to be enabled. 

Browser versions

My Dundee, Turnitin and Panopto all are supported for Google Chrome, Mozilla Firefox, Microsoft Edge and Safari.

 

Managed Devices

If you have a managed device, make sure you accept all updates (of which browser updates are usually only a small part). If the browser is showing as significantly out of date, you should contact Help4U. 

The University recommends that all staff use Edge as their default browser. 

 

Windows

These browsers are available: 

  • Edge (installed by default) 
  • Chrome (installed by default) 
  • Firefox (optional - from Apps Anywhere) 
  • Chrome (not available in Apps Anywhere, but can be installed using Admin by request)
Mac

These browsers are available: 

  • Edge (installed by default) 
  • Safari (installed by default) 
  • Firefox (optional - from Self Service) 

 

Personal Devices

If you need to update a browser on a personal device, these pages outline the key steps you should take. 

Enable 3rd party cookies

It can be necessary to enable 3rd party cookies for web-based tools to work properly. This is particulary true for those tools that are embedded in My Dundee (for example, Collaborate or Turnitin) 

The easiest option is to enable all 3rd party cookies, however, if you prefer, you can enable them for named sites only. 

If you have used What is my browser (see link at top), you'll find a link a page telling you how to enable all / specific cookies in all browsers. 

Pop-up blocker

Pop-up blockers detect a pop-up window (like unwanted advertisements), and they automatically close the window. But this can prevent My Dundee from performing correctly.

While using My Dundee, if you are unable to view discussion postings, quiz windows, and download links, then you may need to disable pop-up blocking for the My Dundee site. Learn about turning off pop-up blocker on your device, from your browser support site.

Internet history and cache (clearing browser data)

Your internet browser keeps a record of all the websites you visit in its history. Your internet cache stores copies of these sites locally on your computer. In the short-term this helps websites load faster, but this stored data can create problems:

If you are experiencing “Session Already Running” errors or are unable to view certain web content (404 errors and/or 502 errors), try clearing your Internet history and/or cache. You can learn how to do this from your browser support site.

Still having issues?

If you’re still having problems accessing pages & content, here are some other potential fixes to try:

  1. Try hard refresh of the webpage:
    PC: Hold “Ctrl” & click “Refresh” button.
    Or
    Mac OS: hold “Command” & “Option” keys & press “R” (Forcing a refresh clears the page’s data cache and reloads it from the website.)
  2. Try another web browser and/or device.
  3. Shut down your computer wait 10 seconds and start it up again.
  4. If you can, come back and try the website at a later time .e.g. come back in 1-2hrs time. It does not often happen, but service can go down from time to time – if you suspect this is the issue, please visit the University of Dundee System Status web page for information or raise a call with Help4U.
  5. Double check with your instructor to ensure you should have access.