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Our Service Standards: Contact Us

Email Us

   

 

Please email us - llc@dundee.ac.uk 

Visit Us

    We have 4 sites.  

    The Main Library, which includes a separate area for the Law collection;  

    Duncan of Jordonstone College of Art & Design Library in  the Matthew Building;

    Robertson Trust Medical Library and Learning Centre in Ninewells Hospital;

    Kirkcaldy Campus Library

Have your say

We welcome your feedback. View your recent comments and our replies - Your library, your say 

Chat with us

 

Our staff are always happy to help with any Library queries via our 24/7 online chat service.

Phone Us

   During our help service period, our staff are happy to provide support, advice and                    information over the phone.  Please call 01382 384087.

Complaints

We hope that you will find no cause to complain about the Library & Learning Centre and the services we provide. However, if you do have a complaint, please let us know and we will do our best to resolve your complaint quickly and following the University's Complaints Procedure.

To raise a complaint you can:

  • Contact the person you were dealing with to raise a formal complaint;
  • Use our Have your say feedback form to lodge a complaint; or,
  • Write to the Assistant Director (Service Delivery):
    • By letter to: Library & Learning Centre, University of Dundee, Smalls Wynd, Dundee, DD1 4HN; or,
    • By email to: llc@dundee.ac.uk

Your complaint should be responded to within 5 working days. If we think it will take longer, we will write to you to let you know.

All complaints are recorded and reported to the University's Monitoring and Advisory Group who review good practice and respond to areas for improvement.