Getting Started

Our staff are always happy to help with any Library queries via our 24/7 online chat service.

    We have 4 sites.  

    The Main Library, which includes a separate area for the Law collection;  

    Duncan of Jordonstone College of Art & Design Library in  the Matthew Building;

    Robertson Trust Medical Library and Learning Centre in Ninewells Hospital;

    Kirkcaldy Campus Library

Please email us - library@dundee.ac.uk 

We welcome your feedback. 

We hope that you will find no cause to complain about the Library and the services we provide. However, if you do have a complaint, please let us know and we will do our best to resolve your complaint quickly and in accordance with the University's Complaints Procedure.

To raise a complaint you can:

• Contact the person you were dealing with to raise a formal complaint;
• ​Complete the University's online form 
• Use our Have your say feedback form to lodge a complaint; or,
• Write to the Library Operations Manager:
  • By letter to: Main Library, University of Dundee, Smalls Wynd, Dundee, DD1 4HN; or,
  • By email to: library@dundee.ac.uk

Your complaint should be responded to within 5 working days. If we think it will take longer, we will write to you to let you know.

All complaints are recorded and reported to the University's Student Governance Oversight Group  who review good practice and respond to areas for improvement.