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Getting Started

Chat with us

Our staff are always happy to help with any Library queries via our 24/7 online chat service.

Email Us

Envelope 

Please email us - llc@dundee.ac.uk 

Phone Us

Phone handset   During our help service period, our staff are happy to provide support, advice and information over the phone. 

   Please call 01382 384087.

Have your say

We welcome your feedback. View your recent comments and our replies - Your library, your say 

Feedback form

Complaints

We hope that you will find no cause to complain about the Library & Learning Centre and the services we provide. However, if you do have a complaint, please let us know and we will do our best to resolve your complaint quickly and in accordance with the University's Complaints Procedure.

To raise a complaint you can:

  • Contact the person you were dealing with to raise a formal complaint;
  • ‚ÄčComplete the University's online form 
  • Use our Have your say feedback form to lodge a complaint; or,
  • Write to the Assistant Director (Service Delivery):
    • By letter to: Library & Learning Centre, University of Dundee, Smalls Wynd, Dundee, DD1 4HN; or,
    • By email to: llc@dundee.ac.uk

Your complaint should be responded to within 5 working days. If we think it will take longer, we will write to you to let you know.

All complaints are recorded and reported to the University's Student Governance Oversight Group  who review good practice and respond to areas for improvement.