Library Essentials

Please email us - llc@dundee.ac.uk

If contact details are provided, we will acknowledge all enquiries, feedback and complaints within 1 working day and will provide an initial response within 3 working days.  We also aim to achieve at least 90% satisfaction rating for responses to enquiries, feedback and complaints.

Please call 01382 384087

Our staff are happy to provide support, advice and information over the phone.  We aim for at least 90% of calls to our General Enquiry telephone number (01382 384087) to be answered within 5 rings and have a voicemail facility for calls received outwith our help service hours.

 We value your feedback on our services

Your comments and suggestions help us improve your library experience.  Your recent comments and our replies can be viewed here

Our online 'Ask the library' service is available 24 hours a day 365 days a year.  

Our daytime service is monitored by experienced local staff in the Library and Learning Centre. The out-of-hours service compliments our existing staffed daytime service. Co-operative librarians from the U.S. and U.K. answer live chat enquiries out-of-hours. This has proved a valuable and important service to distance learners, and effectively means the Library & Learning Centre here at Dundee is available to answer enquiries 24/7 every day of the year, across different time zones. 

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