If you are seeing error messages when you try to log into electronic resources, the most common errors are caused by stored information on your browser causing conflicts. You might see any of the following
You can often resolve these type of problems by doing the following
The wikiHow guide to clearing your cache covers all popular browsers, including Google Chrome, Firefox, Internet Explorer, Microsoft Edge and Safari
Date, Time & Time zone problems - if a website presents a certificate with validity dates that don't match the date on your computer's clock, then the browser can't verify that it is secure, and will show an error page. Such issues can be fixed by setting the correct date, time and time zone on the device.
If you know how to access online resources, but you are having a particular problem, please get in touch with LLC-eresources@dundee.ac.uk and include details such as
If you are currently having problems accessing online resources using your MAC (February 2021), and clearing your cookies, and trying a different browser does not help, please report your problem to Help4u, as certificate errors are being investigated.