If you are seeing error messages when you try to log into electronic resources, the most common errors are caused by stored information on your browser causing conflicts. You might see any of the following
You can often resolve these type of problems by doing the following
'Stale Request' error Message
This error message usually happens when :
· you open multiple library e-resource links in new browser tabs
· you have more than one open instance of the same e-resource
The error message looks like this
Solutions
· Re-try the e-resource link in a fresh browser
· Cookies may be required to access the e-resource. Enable them in your web browser setting
· Information saved by your browser may cause problems. Clear your cache and cookies
· Web browser problems – try using a different browser.
The wikiHow guide to clearing your cache covers all popular browsers, including Google Chrome, Firefox, Internet Explorer, Microsoft Edge and Safari
Date, Time & Time zone problems - if a website presents a certificate with validity dates that don't match the date on your computer's clock, then the browser can't verify that it is secure, and will show an error page. Such issues can be fixed by setting the correct date, time and time zone on the device.