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Your library, your say: Our replies

Your library, your say

More lockers for storage of bags and laptops. (very oversubscribed and it is sometimes hard to get a key)​ (Feedback from Valentines Survey) 

An additional 36 lockers, similar in size to our lockers on the 1st floor, have been ordered for the Main Library.  These lockers will be a 1 day loan and you can ask a member of staff at the InfoZone for a key which will be issued to your library record.  Remember, you can also place a request for a Standard Loan (4 week) locker or if you are a post graduate, a locker in our Magdalen Green Postgraduate Suite.   Update 7 June 2018 - the lockers are now available, please ask a member of staff.

Chris Backler, Assistant Director (Service Delivery), Library & Learning Centre - May 2018

Keyboards are often dirty and grubby (Feedback from Valentines Survey) 

Our colleagues at UoD IT do have a regular cleaning rota for our PC screens and keyboards.  Cleaning supplies are also available for you to use and are located in our study areas.  

Lorna Thomson, Senior Library Assistant (Service Delivery), Library & Learning Centre - April 2018

Main Library - The queues for the microwave at the library canteen are often extremely long and slow moving. A second microwave would help to eliminate these queues and decrease the crowding they cause. (Feedback from Valentines Survey) 

​This has also been raised at staff/student committees.  Another microwave for the Main Library cafe has been ordered and will be available very soon.  Update 23 March 2018 - the microwave has arrived and is now available in the cafe.

Denise Jackson, Depute Director, Library & Learning Centre - March 2018 

Fife Campus - One thing that I feel could make it better is updating resources available in the library instead of having it all available online, as I struggle to read off a computer for long periods of time. (Feedback from Valentines Survey) 

After a series of student focus groups, Fife Campus has recently purchased updated books through a grant given to us by the Fife Endowment Fund.  These books are available for all students to request across all sites.  In addition, the Library has also purchased new editions to our literature as well.

Courtney Claunch, Senior Library Assistant, Fife Campus Library - March 2018

 Main Library - All rooms are not sign posted on each floor (Feedback from Valentines Survey) 

A directory of the all the Main Library facilities and resources is situated on the Ground Floor.  Our individual floor signs have been updated to include all rooms and also lists the subjects of the books available on the floor.  We have also displayed a detailed guide to subject classmarks on each floor.

Lorna Thomson, Senior Library Assistant (Service Delivery), Library & Learning Centre - March 2018

The Strawberry Bank Ideas Lab is a great space, but the sun is causing problems - can blinds be fitted? (Feedback from Staff and Students) 

Winter sun can be a problem! Blinds are scheduled to be fitted in Exchange Street, Strawberry Bank Ideas Lab and the Magdalen Green Postgraduate Suite in March 2018 - Update 6 March - Blinds are now in place - now all we need is the sun to come back!

David Hart, Service Delivery Librarian, Library & Learning Centre - February 2018 

Is there a waiting list for the 4 week lockers on the first floor in area 1B (Feedback from Students) 

​Yes we now have a list available which you can add your name to.  The lockers on the Ground Floor (GB) have also changed to 4 week loans.  Our 1 day loan laptop lockers are still available, please ask a member of staff at the InfoZone.

David Hart, Service Delivery Librarian, Library & Learning Centre - January 2018

 Can a microwave be provided in the Magdalen Green Postgraduate Suite? (Feedback from Students) 

​Yes, after a survey of over 130 Postgrad Students, a microwave is now available in the kitchen area of the suite.  We remind all users to keep the kitchen area including the fridge and microwave clean and tidy!  

Chris Backler, Assistant Director (Service Delivery), Library & Learning Centre - December 2017

Is there a waiting list for the  lockers in the Magdalen Green Postgraduate Suite? (Feedback from Students) 

​Yes, following feedback indicating that a waiting list would be a useful enhancement, we now have a list available at the InfoZone of the Main Library, which you can add your name to.  We have also changed the loan period to a rolling 12 weeks rather than a specific date (currently 15 December).  Hope this helps.

David Hart, Service Delivery Librarian, Library & Learning Centre - November 2017 

Can the refurbished mid-floor of the Main Library be a Quiet Zone? (Feedback from Student Representative Council) 

​Yes, we have made the mid-floor of the Main Library a Quiet Zone. If you are not sure of the difference in our zones in the Main Library - Silent, Quiet and General Study, please see https://www.dundee.ac.uk/library/news/2017/new-mid-floor-is-now-a-quiet-zone.php

Chris Backler, Assistant Director (Service Delivery), Library & Learning Centre - October 2017

With finals looming in September, can the Main Library's opening hours be extended? (Feedback from Medical School Council survey) 

​Working with your DUSA Exec team and Medical students, the Main Library will extend our opening hours until midnight from 28 August to 1 September.  Our normal semester opening hours commence on 2 September when the Main Library is open until 2.30am, 7 days a week. Update 18 August - We have extended this further, the Main Library will also be open to midnight from 21 to 25 August.

Chris Backler, Assistant Director (Service Delivery), Library & Learning Centre - August 2017

Robertson Trust Medical Library, Ninewells Hospital - You can not access the library after 5 pm, I suggest to install an ID pass (Feedback from online suggestion box)

​We already have this! Access control is in place for out-of-hours access at the Medical Library.  University of Dundee staff and students, and NHS Tayside members of the library can email Ninewells-Library@dundee.ac.uk to request that their ID card be activated for 24/7 access.

Andy Jackson, Learning and Teaching Librarian, Library & Learning Centre - June 2017 

During Exam Season it can sometime be hard to find a seat in Silent Sections​ (Comment from Annual Survey)

Our variable study areas on the Ground Floor of the Main Library (Wolfson Rooms 1, 2 and 3) have been changed to silent study until the end of Semester (26 May 2017).

Chris Backler, Assistant Director (Service Delivery), Library & Learning Centre - April 2017

Excellent service and nice facilities, easy system to understand; could possibly benefit from bean bags. (Feedback card) 

Our mid-floor refurbishment in the summer months includes many new features such as a space for relaxation breaks, more group study rooms with the latest technology, and a bookable creative space with flexible furniture.  

David Hart, Service Delivery Librarian, Library & Learning Centre - March 2017

More fruit options in the cafe please i.e. watermelon (benefits include good for the brain) (Feedback card)

The cafe in the Main Library is operated and run by DUSA and this comment has been forwarded to the cafe management team at DUSA.

Lorna Thomson, Senior Library Assistant (Service Delivery), Library & Learning Centre - March 2017

There should be a hot water dispenser so we can bring milk, coffee etc. (Feedback card)

Unfortunately the microwave in the Main Library cafe was removed as it was broken beyond repair.  A new microwave has been ordered.  Additionally, as part of the mid-floor refurbishment this summer there will be a kitchen area which will include a tap that provides hot water for making tea/coffee etc. Update 23 March 2017 - a new microwave has arrived and is available in the Cafe.

Chris Backler, Assistant Director (Service Delivery), Library & Learning Centre - March 2017

Library is always so cold (Feedback card)

Whilst we continue to work with our colleagues in Estates & Buildings to identify problem areas, blankets are available from the Main Library InfoZone for you to cosy up with! 

Chris Backler, Assistant Director (Service Delivery), Library & Learning Centre - March 2017

A selection of fun reads not just degree related books (Comment from Annual Survey)

We have a student community bookshelf - "the little library"  - full of fun reads in Wolfson Room 2, Ground Floor, Main Library.  Please take a book and leave a book in return.

Iain Gillespie, Liaison Librarian, Library & Learning Centre - February 2017

Finding a space to do group work is often very difficult, with the pods being fully booked (Comment from Annual Survey)

Our Duncan of Jordanstone Library also has 3 bookable group study rooms and our mid-floor refurbishment in the summer will include additional group study rooms with the latest technology.

David Hart, Service Delivery Librarian, Library & Learning Centre - February 2017